Cancellation & Refund Policy

Transparent and fair cancellation and refund guidelines for both the AiShopix Hyperlocal Marketplace (orders & returns) and the AiShopix Business Software Platform (merchant SaaS subscriptions).

Part A: AiShopix Marketplace Orders & Returns

Applicable to physical product orders placed with local stores, restaurants, and retail merchants

1. Marketplace Order Cancellation Guidelines

Before Store Acceptance / Preparation (Free Instant Cancellation):

You can cancel your order free of charge directly from the Order Details page or via Customer WhatsApp Support as long as the store has not begun preparing or packing your items. Prepaid amounts are refunded 100%.

After Store Preparation or Rider Dispatch (Restricted):

Once a store has accepted and commenced custom preparation (e.g. prepared food, freshly cut items) or the rider has been dispatched, cancellation may be restricted or subject to cancellation charges to cover perishable goods and transit costs.

Cancellation by Store or Platform:

If a store cannot fulfill your order due to item stock-outs, sudden store closure, or unserviceable address, the order will be cancelled immediately with a 100% full refund.

2. Returns & Replacements for Marketplace Goods

Eligible for Return / Refund

  • • Damaged in transit or defective on arrival
  • • Products delivered past their marked expiry date
  • • Incorrect item or size delivered
  • • Missing items from a paid package
  • • Unopened non-perishable goods within 3–7 days

Non-Returnable Items

  • • Prepared meals / cooked food delivered intact
  • • Fresh dairy, fruits, veggies accepted in good condition
  • • Opened personal care, cosmetics, or hygiene items
  • • Customized or made-to-order goods

3. Marketplace Refund Timelines

Refunds for approved marketplace returns and cancellations are processed directly:

  • UPI Payments: Credited back to your UPI VPA within 24–48 hours.
  • Cards & Net Banking: 5–7 business days via Razorpay gateway.
  • Cash on Delivery (COD): Processed via instant UPI transfer or NEFT within 24–48 hours of return pickup and inspection.

Part B: AiShopix Business Software & AI Platform (SaaS Subscriptions)

Original subscription cancellation and refund policy for merchants and businesses

14-Day Guarantee

New subscriptions are eligible for a full refund if cancelled within 14 days of initial activation.

Easy Cancellation

No phone calls required. Cancel your plan anytime directly from your dashboard settings.

Transparent Billing

No hidden fees. You only pay for the plan you choose and any add-ons you explicitly authorize.

1. Cancellation Policy

You may cancel your subscription at any time through your account settings or by contacting our support team. Upon cancellation, your access to the premium features will continue until the end of your current billing cycle. After the billing cycle ends, your account will revert to the free plan (if available) or be deactivated, and you will not be charged for subsequent periods.

When you cancel your subscription, you will retain access to your paid features until the end of your current billing period. For example, if you are on a monthly plan billed on the 1st of every month and you cancel on the 15th, you will continue to have access until the 30th (or 31st). No further charges will be applied.

2. Refund Policy

Since AiShopix offers a digital service with immediate access to features, payments are generally non-refundable. However, we understand that exceptional circumstances may occur.

Eligibility Criteria:

  • Billing Errors: If you believe you have been charged in error, please contact us immediately. We will investigate and issue a full refund for any confirmed billing mistakes.
  • Technical Issues:If you are unable to use the service due to technical issues on our end that we cannot resolve within a reasonable timeframe, you may be eligible for a pro-rated refund.
  • First-Time Users:We may offer a refund for the first month of service if you are unsatisfied and contact us within 7 days of your initial purchase, at our sole discretion.

3. How to Request a Refund

To request a refund or cancel your subscription, please contact our support team at hello@aishopix.com with your account details and the reason for your request. We aim to respond to all inquiries within 24-48 hours.

Please include your account email address, transaction ID, and a brief explanation of the reason for your refund request. This helps us expedite the process and improve our services.

4. Changes to this Policy

We reserve the right to modify this Cancellation & Refund Policy at any time. Any changes will be effective immediately upon posting on this page.

Contact: hello@aishopix.com — +919179782285

Abhay Education Private Limited — Floor No.: Ground and First floor, Building No./Flat No.: 218, Dhanbad, Jharkhand - 826004 (IN)

Refund & Cancellation FAQs

How do I cancel my order on AiShopix Marketplace?
You can cancel your order directly from the Order Details page or by contacting Customer WhatsApp Support before the merchant confirms and begins preparing the items. If preparation or rider dispatch has already started, cancellation may be restricted to prevent perishable or prepared food waste.
What should I do if an item is damaged, expired, or missing?
Please inspect your package upon delivery. If any item is damaged, missing, or past its expiration date, report it within 24 hours via Customer WhatsApp Support or email hello@aishopix.com with your Order ID and photos. We will process an immediate replacement or full refund for the affected items.
How long does it take for my marketplace refund to appear in my account?
Once a refund is approved by the merchant or platform, online prepaid payments (UPI, cards, net banking) typically reflect in your account within 5 to 7 bank working days. For Cash on Delivery (COD) orders, refunds are credited via instant UPI transfer or bank transfer within 24 to 48 hours of return pickup.
Can I cancel my merchant SaaS subscription at any time?
Yes, you have full control over your subscription. You can cancel directly from your account dashboard or by contacting our support team. Your access will continue until the end of your current billing cycle, ensuring you get what you paid for.
How long does it take to process a SaaS subscription refund?
Once a refund is approved by our billing team, it is processed immediately. However, depending on your bank or credit card provider, it may take 5-10 business days for the funds to reflect in your account statement.
Do you offer pro-rated refunds for annual SaaS plans?
Generally, we do not offer pro-rated refunds for unused time on annual subscriptions once the 14-day cooling-off period has passed. However, we review exceptional circumstances on a case-by-case basis to ensure fairness.
What happens to my data after SaaS cancellation?
Upon cancellation, your data is retained in a read-only state for 30 days to allow for easy reactivation if you change your mind. After this period, all non-essential data may be permanently deleted in accordance with our data retention policy.
Are SaaS setup fees refundable?
Setup fees cover the initial configuration, training, and deployment of your personalized AI agents. Because these services involve significant upfront manual and computational resources, setup fees are typically non-refundable.